Welcome to New Eden Customer Support!

Please make sure to reach out to the correct email or ticket service for your given topic or issue.

Customer Service operates Monday through Friday and is closed on Holidays.

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For all digital or virtual product inquiries please open a support ticket on our Discord or email ADMIN@NEWEDENINT.COM

For all physical product or apparel inquiries, contact contact@support.newedenint.com

For business and collaboration inquiries, please get in touch with Key on our Discord or email us at Admin@NewEdenInt.com

Please read below for more details:

Digital Product Returns & FAQ

It's important to us that you feel confident in your new virtual avatar. If you run into any issues, please open a support ticket on our Discord so our support team can assist. 

VRChat Upload Guides

If you need assistance with uploading VRChat avatars or worlds, check out our upload guides below!

PC VRChat Avatar Guide / Quest & Android VRChat Avatar Guide

Digital Avatar Issues

Virtual Reality Avatars are complex and require the user to be comfortable with programs like Unity. If you need upload assistance or run into an issue with a New Eden made avatar be sure to open a support ticket on our Discord so our support team can assist. If you'd like to try it yourself, you can watch our video upload guides linked above.

Digital Refund policy

Due to the nature of digital products all sales are final and cannot be refunded once the product has been bought. If you have issues with your product or require assistance please open a support ticket on our Discord to get in touch with our digital support team.

Physical product returns & FAQ

We want to make sure you love our products, and quality is guaranteed. If there is a print error or visible quality issue, we'll replace or refund it. If you have any quality issues, please be sure to provide clear photos of the products on a flat, well-lit surface. This quick and simple step will help us to provide a speedy resolution.

Because products are made to order, we do not accept general returns or sizing-related returns.

Physical Cancellations

All of our products are made to order, especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production

Once your order has gone to production, you may be eligible for a replacement/resolution depending on the situation. After you’ve received your order, you have 30 days to address any quality issues.

Physical Damaged/Quality Issues

For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.

Physical Refund policy

PayPal: Any refunds processed will show back up in your Paypal account balance within 24 business hours.

Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days depending on your bank.

Accepted Payment Methods

We accept payments via credit/debit cards, PayPal, Google Pay, and Apple Pay.

Will I have to pay any additional taxes on my order if I’m located outside of the US?

International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.